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Design

Senior Product Designer with 6+ years of experience crafting end-to-end digital experiences for The Farmer’s Dog, Google, Cox Communications, and Dotdash. Skilled in interaction design, service design, systems thinking, and data-informed decision-making. Known for delivering intuitive, high-impact solutions that drive growth, retention, and customer satisfaction across subscription, commerce, and content platforms.







CX Quality Assurance Platform 🚧


An AI-powered CX Quality Assurance (QA) platform built from 0→1, scaling from dozens to hundreds of graded conversations per week, increasing QA coverage, and enhancing agent coaching to deliver iconic customer care.




Coffee as A Shared Language


Brooklyn Lab Coffee reimagines this through intuitive, inclusive design that speaks across language barriers.




Consolidated Buy Flow🔒


Unifying the end-to-end purchasing journey for Cox Residential customers by integrating home services and Cox Mobile to drive digital sales.



Creator-Driven Shopping Experience🔒


Shaping the future of creator-driven shopping on Google Search & YouTube Shorts, connecting the next generation with trusted voices.



Account Dashboard🔒


Reinventing the My Account dashboard to boost customer lifetime value and increase digital self-service for Cox Residential customers.